Return Policy

At Brit Furnishing, we are committed to customer satisfaction. Please read our Returns Policy carefully to understand your rights and obligations regarding cancellations, returns, and refunds.

Section 1 – Return Eligibility

To qualify for a return, the following conditions must be met:

  • The item must be unused and in the same condition as received.
  • It must be returned in the original packaging.
  • A receipt or proof of purchase is required.
  • You must contact us within 14 days of delivery to begin the return process.

Section 2 – How to Start a Return?

To request a return:

  • Email us at info@britfurnishing.co.uk
  • Include your order number and reason for return.
  • Wait for confirmation before proceeding with the return.

Section 3 – Non-returnable and Custom Items

  • Bespoke or custom-made items are not eligible for cancellation or return due to their personalised nature.
  • Items that have been assembled must be disassembled and repackaged in the original box for collection.
  • All returns must be made within 14 days of return approval.

Section 4 – Condition Issues and Defects

Upon receiving your order, please:

  • Inspect the items carefully.
  • Contact us immediately if:
  • The item is defective,
  • Damaged in transit, or
  • You received the wrong item.

We will evaluate the issue and arrange a replacement or refund where applicable.

Section 5 – Customer Responsibilities

Before purchasing, customers are responsible for:

  • Ensuring that all items will fit through doorways, hallways, and into the intended space.
  • Reviewing product dimensions listed on the product page.

If the product does not fit and is free of defects, the return is subject to review, and the customer will bear the return collection cost.

Section 6 – Return Costs and Handling Fee

  • Customers are liable for the cost of returning goods.
  • In the case of “change of mind” returns:
      • A handling fee will apply.
      • The product must still meet all return eligibility conditions.

Section 7 – Your Legal Rights

Nothing in this policy affects your statutory rights. We strive to handle all returns fairly and in accordance with UK consumer laws.